Prerequisites
- Access to the Klatt Console.
- An inference and telephony configuration for live calling; drafts can be edited before those services are ready.
Create, test, and publish
- Choose Create workflow and select inbound or outbound calling.
- Describe the use case and the activity the agent should complete.
- Open the generated workflow, review the Start Call, Agent, and End Call nodes, and save the draft.
- Use the workflow tester to exercise the main happy path and an interruption or failure path.
- Publish only after the transcript, transition conditions, and provider configuration are ready.
Constraints and failure states
The workflow form requires a call type, use case, and activity description. A test run may be unavailable until the required provider settings and runtime credentials are configured.Protect your data
Use synthetic values such ascaller@example.com and https://example.com while learning. Do not paste customer records or credentials into prompts.