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Build a voice experience as a connected workflow whose nodes describe what happens before, during, and after a conversation.

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Prerequisites

  • A Klatt Console workspace.
  • A defined conversation outcome and the information the agent must collect.

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Build the first graph

  1. Create a workflow from the Console.
  2. Keep one Start Call node as the entry point.
  3. Add Agent nodes for focused conversational steps and connect them with transition conditions.
  4. Finish each path with an End Call node.
  5. Add optional Global, API Trigger, or integration nodes only when the workflow needs them.

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Constraints and failure states

Start and API Trigger nodes cannot have incoming edges. Agent and End Call nodes require an incoming path, and End Call is terminal. A workflow with disconnected or missing required nodes will not be ready to publish.

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Protect your data

Write prompts for the minimum information needed to complete the use case. Do not use real phone numbers, names, or account identifiers in examples.

Related topics

Editing a workflowGetting startedAdd an agent to a websiteContext and variablesKlatt Documentation