Tell callers they are interacting with AI
Make the AI interaction clear at the start of the call unless the context already makes it obvious. The EU AI Act includes transparency obligations for certain AI systems that interact directly with people. Check the current law and its applicability to your use case with a qualified adviser. See Article 50 of the EU AI Act. You control the agent’s First message in Klatt. Klatt does not automatically add, verify, or enforce a caller disclosure. A link to this guide in the workspace is not a notice to your callers.Explain recording and personal information
If you record, transcribe, or otherwise use information from calls, decide what callers need to know before that collection begins. Your notice may need to explain the purpose, who is responsible for the information, who may receive it, how long it is kept, and how callers can exercise their rights. The information and lawful basis depend on your use case and local law. The GDPR requires information about personal-data processing to be provided in clear and accessible language, including information listed in Articles 12 and 13. The European Data Protection Board’s call-recording FAQ discusses informing callers about recording purposes, recipients, and relevant rights. National rules may add requirements. AI-interaction disclosure and privacy or recording information address different questions. Review both for your call flow; one does not replace the other.Review before using an agent
- Identify the caller-facing message and when the caller first hears it.
- Decide whether calls are recorded or transcribed and for what purposes.
- Make your privacy information easy for callers to find and understand.
- Confirm that your wording, legal basis, and retention practices fit each jurisdiction where you operate.
- Ask qualified legal counsel to review the complete caller experience.