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Control whether a caller can interrupt an agent while it is speaking, and use that choice deliberately for each conversational step.

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Prerequisites

  • A workflow draft with an Agent or Start Call node.
  • A reason to allow or prevent interruption for the specific utterance.

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Configure interruption

  1. Open the node’s edit dialog.
  2. Enable Allow Interruption for normal conversational turns.
  3. Disable it for a short disclosure or other text that must finish without interruption.
  4. Test speech overlap, silence, and a caller interruption in the workflow tester.
  5. Review the transition after interruption before publishing.

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Constraints and failure states

Interruption is a node-level setting. Start Call and Agent nodes expose it; End Call and Global nodes do not. Disabling interruption can mute or defer caller speech until the utterance completes, so the prompt should set expectations.

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Protect your data

Use disclosures and consent language that remains understandable if a caller speaks over it. Do not rely on interruption settings to protect a secret that should never be spoken.

Related topics

Inference providersAdd an agent to a websiteGlobal nodeStart Call nodeHTTP tool configuration