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Close a conversation cleanly, optionally capture final values, and end the call without leaving an open path.

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Prerequisites

  • A workflow path that reaches the closing step.
  • A clear completion or handoff message.

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Configure the closing step

  1. Add an End Call node after the final conversational step.
  2. Name it for the outcome, such as a successful close or polite decline.
  3. Write the closing prompt and decide whether the Global prompt should apply.
  4. Enable extraction when the final exchange must capture a structured result.
  5. Test both the normal completion path and an early exit.

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Constraints and failure states

End Call requires an incoming edge and cannot have an outgoing edge. Interruption is not configurable on this terminal node. Extraction runs before hangup, so a missing or ambiguous value should be handled in the prompt.

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Protect your data

Do not read confidential values back to the caller unless the use case explicitly requires it. Keep closing prompts short and review any extracted fields for sensitivity.

Related topics

End Call toolGlobal nodeWorkflow fundamentalsGetting startedStart Call node