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Upload reusable audio, review its transcript, and select it for a greeting, goodbye, or tool message.

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Prerequisites

  • Access to the organization’s Recordings area.
  • An audio file or microphone permission for a new recording.

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Upload and use a recording

  1. Open Recordings and choose Upload.
  2. Select one or more audio files, or choose Record and provide a filename.
  3. Review or edit the generated transcript for each file.
  4. Upload only items with a completed transcript.
  5. Select the recording from a Start Call, End Call, HTTP tool, or transfer message field.

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Constraints and failure states

The Console accepts audio files up to 5 MB each. Microphone access is required for browser recording. A recording that is still transcribing or has no transcript cannot be uploaded; playback and selection use the organization’s recording inventory.

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Protect your data

Recordings and transcripts can contain personal information. Obtain the needed consent, name files without sensitive identifiers, and remove unused recordings when policy allows.

Related topics

End Call toolStart Call nodeCall transfer toolHTTP tool configurationPre-call data fetch